Question 1

What's the difference between Subscription and Pay As You Go?

Accepted Answer

Pay As You Go charges $0.20 per credit with no monthly commitment - credits never expire. Subscription costs $29/month for 300 credits (~$0.097 per credit) with the ability to buy additional credits for just $0.10 each. Choose subscription for regular use and better value.

Question 2

How many credits do I need for my video?

Accepted Answer

For 1080p videos, you need 1 credit per minute. For 4K videos, you need 2 credits per minute. A 3-minute 1080p video costs 3 credits, while a 3-minute 4K video costs 6 credits.

Question 3

How does the subscription credit rollover work?

Accepted Answer

With the $29/month subscription, unused credits roll over to the next month, up to 600 total credits (2x your monthly allowance). This means you can accumulate credits for bigger projects without losing them.

Question 4

Can I buy more credits as a subscriber?

Accepted Answer

Yes! Subscribers can purchase additional credits anytime for just $0.10 each - that's 50% cheaper than Pay As You Go pricing ($0.20). These additional credits also follow the same rollover rules.

Question 5

Do Pay As You Go credits expire?

Accepted Answer

No, Pay As You Go credits never expire. Once purchased at $0.20 per credit, you can use them whenever you need to render videos, giving you complete flexibility for occasional use.

Question 6

Can I switch between plans?

Accepted Answer

Yes, you can switch anytime. If you cancel a subscription, you'll keep access until the end of your billing period and retain any accumulated credits. You can always switch back to subscription later.

Question 7

What happens if my video rendering fails?

Accepted Answer

If rendering fails due to a system error, your credits will not be deducted. We only charge credits for successful video exports. You can retry failed renders at no additional cost.

Question 8

What features are included in both plans?

Accepted Answer

Both plans include 1080p & 4K video exports, access to all templates, video editor, API access, AI features (auto-captions and AI voiceover), and email support. Subscription users get priority support for faster response times.

Question 9

How much do the AI features (auto-captions, AI voiceover) cost?

Accepted Answer

AI features use the same credits as rendering - no separate plan or add-on required. Auto-captions cost 0.25 credits per minute of transcribed audio (at Pay As You Go rates, that's $0.05 per minute). AI voiceover costs 0.5 credits per 1,000 characters of text (about $0.10 per 1,000 characters). If you caption only a clip of a longer file, you pay for the clip, not the whole file. You're only charged when the operation succeeds - failures are refunded automatically.

Question 10

Do I need a subscription to use the AI features?

Accepted Answer

No. AI features are available to every user with credits, on both Pay As You Go and Subscription plans. Future AI features will work the same way - one credit balance for everything.

Question 11

Is there a free trial?

Accepted Answer

New users receive 5 free credits to test Renderly's video rendering quality. This is enough to render a 5-minute 1080p video and experience our features before choosing a plan.

Choose Your Credits Plan

Pay As You Go

Subscription

AI features - same credits, every plan

Frequently Asked Questions

Video API Pricing