Question 1

What's the difference between Subscription and Pay As You Go?

Accepted Answer

Pay As You Go charges $0.20 per credit with no monthly commitment - credits never expire. Creator costs $29/month for 300 credits (~$0.097 per credit). Business costs $99/month for 1,500 credits (~$0.066 per credit) and adds priority rendering. Both subscriptions can buy discounted additional credits anytime.

Question 2

How many credits do I need for my video?

Accepted Answer

Credits scale with output resolution: 1 credit per minute up to 1080p, 2 per minute up to 2K (2560x1440), and 4 per minute above that (including 4K). A 3-minute 1080p video costs 3 credits; the same video in 4K costs 12.

Question 3

How does the subscription credit rollover work?

Accepted Answer

Unused subscription credits roll over to the next month, up to 2x your monthly allowance in carried-over total: 600 credits on Creator, 3,000 on Business. This means you can accumulate credits for bigger projects without losing them.

Question 4

Can I buy more credits as a subscriber?

Accepted Answer

Yes! Creator subscribers pay just $0.10 per additional credit and Business subscribers pay $0.08 - versus $0.20 on Pay As You Go. Top-ups start at 100 credits. Additional credits follow the same rollover rules.

Question 5

Do Pay As You Go credits expire?

Accepted Answer

No, Pay As You Go credits never expire. Once purchased at $0.20 per credit, you can use them whenever you need to render videos, giving you complete flexibility for occasional use.

Question 6

Can I switch between plans?

Accepted Answer

Yes, you can switch anytime. If you cancel a subscription, you'll keep access until the end of your billing period and retain any accumulated credits. You can always switch back to subscription later.

Question 7

What happens if my video rendering fails?

Accepted Answer

If rendering fails due to a system error, your credits will not be deducted. We only charge credits for successful video exports. You can retry failed renders at no additional cost.

Question 8

What features are included in both plans?

Accepted Answer

Both plans include 1080p & 4K video exports, access to all templates, video editor, API access, AI features (auto-captions and AI voiceover), and email support. Subscription users get priority support for faster response times.

Question 9

How much do the AI features (auto-captions, AI voiceover) cost?

Accepted Answer

AI features use the same credits as rendering - no separate plan or add-on required. Auto-captions cost 0.25 credits per minute of transcribed audio (at Pay As You Go rates, that's $0.05 per minute). AI voiceover costs 0.5 credits per 1,000 characters of text (about $0.10 per 1,000 characters). If you caption only a clip of a longer file, you pay for the clip, not the whole file. You're only charged when the operation succeeds - failures are refunded automatically.

Question 10

Do I need a subscription to use the AI features?

Accepted Answer

No. AI features are available to every user with credits, on both Pay As You Go and Subscription plans. Future AI features will work the same way - one credit balance for everything.

Question 11

Is there a free trial?

Accepted Answer

New users receive 5 free credits to test Renderly's video rendering quality. This is enough to render a 5-minute 1080p video and experience our features before choosing a plan.

Question 12

What does the Business plan add over Creator?

Accepted Answer

Business ($99/month) is the team plan. It adds an organization with up to 5 seats (the owner counts as one), a shared credit pool, and shared projects that any member can edit and render — none of which are available on Creator. It also includes 1,500 credits per month (5x Creator), priority rendering so your jobs are processed ahead of the standard queue, cheaper additional credits ($0.08), a higher webhook limit (25 vs 10), and priority support.

Question 13

Can I share credits with my team?

Accepted Answer

Yes, on Business. Create an organization from your dashboard and invite up to 5 members, counting yourself. Projects owned by the organization draw from a shared credit pool instead of any one person's balance, so you top up once for the whole team and a failed render refunds to the pool that paid. The owner or an admin funds the pool by transferring credits from their personal balance. One exception: AI features (auto-captions and voiceover) always charge the personal balance of whoever runs them, not the pool.

Question 14

How does annual billing work?

Accepted Answer

Annual billing gives you 2 months free: Creator is $290/year and Business is $990/year, paid upfront. Credits arrive on the same monthly schedule as the monthly plan (300/month on Creator, 1,500/month on Business) and follow the same rollover rules, so you get the discount without changing how credits work.

Choose Your Credits Plan

Pay As You Go

Creator

Business

Enterprise

AI features - same credits, every plan

Frequently Asked Questions

Video API Pricing